FAQ
How do I find and book a transfer?
Specify the place of departure in the “From” field, and your destination – in the “To” field. You can choose the desired city, airport, train station, port, and hotel from the drop-down menu or enter the exact address of the place.
Click the button “Book Now”. Choose the suitable transfer class and click “Book” to proceed to the booking.
How far in advance should I book a transfer?
Minimum time of pre-order depends on the vehicle class.
If you want to book vehicles of Premium class or Minibus 10, 13, 16, 19 pax, you can make a booking not less than 24 hours before the trip.
If you choose standard types of vehicles (Micro, Economy, Comfort, Minivan 4 pax, Minibus 7 pax), transfer must be booked not less than 16 hours before its beginning.
If your trip starts later than the time given above, you can make an urgent booking. It will take some time for us to find a car. We will inform you as soon as possible if we can provide the service.
How do I know if my booking has gone through?
After you make your booking, you will receive a confirmation email with a voucher containing your booking number and all the details of your journey.
If you have not received the email with the confirmation, please contact our manager by email at info@swissairport-transfer.com or in online chat.
What should I do if my flight is delayed?
As soon as you find out that your flight is delayed, please inform your driver by calling the phone number sent to you before, Swissairport Transfer support manager via email info@swissairport-transfer.com or call +41 76 549 1237.
Provide the order number and the new arrival time.
How can I find my driver?
Important note: the driver will meet you with the sign showing your first and last names, which you specified during the booking.
If a pick-up place is an airport, the driver will meet you at the exit of arrivals area of the airport after you passed passport control and claimed baggage.
If a pick-up place is a hotel, the driver will wait for you in the hotel lobby.
Meet-up instructions are given in the voucher confirming your booking.
Help
For any questions
info@swissairport-transfer.com
Need help with your booking?
From 8 to 22 (GMT+3), on weekdays
+41 76 549 1237
Question on the existing booking
We are available 24/7